Privacy Policy

Every day, you trust us with your health – one of the most personal areas of your life. At Pharma Rex, that is a responsibility we take incredibly seriously.

Technology is transforming healthcare and the opportunities to learn how to better manage health, wellness, and human performance through data are limitless. It is a privilege for us to learn from you and your experience with our products – and every day we hope to understand the science and our customers a little bit better than the day before.

At Pharma Rex:

  • We believe your Personal Information belongs to you.
  • We will be transparent about the data we collect from you, and how that data will be used.
  • We build privacy and security protections into the products and services we design.
  • We protect the data we collect.

DEFINITIONS

Personal Information

“Personal information” is information that identifies or relates to you as an individual or could be used to reasonably identify you. Personal Information includes “personal data” as that term is defined in applicable international privacy laws. Personal Information also includes “Sensitive Personal Information,” as defined below, except where otherwise noted. Personal Information does not include information that is publicly available, de-identified, or aggregated. Examples of Personal Information include, but are not limited to, your name, email address, postal address, telephone number, date of birth, and gender.

Sensitive Personal Information

“Sensitive Personal Information” means Personal Information that reveals a consumer’s Social Security, driver’s license, state identification card, or passport number; account login, financial account number, debit card number, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin, religious beliefs, or union membership; contents of email or text messages; and genetic data. Additionally, under applicable international privacy laws, inferences drawn from Personal Information which are used to indicate an individual’s racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis, sex life or sexual orientation, or citizenship status may also be considered Sensitive Personal Information. Sensitive Personal Information also includes the processing of biometric information for the purpose of uniquely identifying a consumer and Personal Information collected and analyzed concerning a consumer’s mental or physical health condition or diagnosis, medical history or treatment (collectively “health information”), sex life, or sexual orientation, citizenship or citizenship status, and Personal Information collected from a known child.

HOW DOES PHARMA REX COLLECT PERSONAL INFORMATION?

PHARMA REX collects Personal Information online and offline in a few different ways:

  • Personal Information that you provide. We may collect Personal Information and other information that you provide when you use our Services, participate in a promotion or reward program, attend Pharma Rex programs or events, participate in a clinical trial, engage with customer service on phone calls and any other data that you may choose to submit or provide. With your permission, we may also collect data from another source like a device or social media account. Such information may include, but is not limited to, contact information (such as your name, postal address, e-mail address, telephone number, user ID, and password), date of birth, professional credentials, experiences, activities, skills, preferences, hobbies, and interests.
  • Personal Information from public or third-party sources.

We may collect data from public sources including, but not limited to, social media and other websites that enable social sharing. We may also collect Personal Information from government agencies, public or third-party information sources, third party service providers, or business partners. In addition, we may collect information from industry and patient groups and associations or combine information we have collected from multiple sources. We may engage third-party service providers to provide certain interactive features on our Services. Your use of these interactive features is voluntary, and we may retain the information that you submit through these features. For example, we may offer an interactive chat feature on our Services to assist you with your order and for other customer service purposes. When you participate in the interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf.

  • Personal Information collected from devices you use to connect with us or use our Services.  Pharma Rex collects data through our websites and apps and automatically from devices you use to connect to our Services. For more information about this, please see the “Cookies and Other Tools” section below.
  • Personal Information collected when you make a purchase.

When you make a purchase on our website, we will collect information to process, fulfill, and ship your order.

  • Personal Information collected with business partners.

We sometimes work with other organizations to provide you with our Services. When that happens, we require that information be protected.

From time to time, we may use or augment the Personal Information we have about you with information obtained from other sources, such as public databases, social media platforms, and other third parties. We may also combine information we get from a third party with information we already have, and we may combine information that we have collected offline with information we collect online. To protect your privacy, you should not provide Pharma Rex with any information that is not specifically requested.

You may also give us permission to access certain Personal Information maintained by other service providers. The information we obtain from these services often depends on your settings or the applicable provider’s privacy policies, so please check those policies before granting Pharma Rex access. You agree that we are not responsible for any acts or omissions by these social media service providers.

If you choose to submit any Personal Information relating to other people, you represent that you have the authority to do so and permit us to use such information in accordance with this Privacy Policy.

WHAT PERSONAL INFORMATION DOES WE COLLECT AND WHY DO WE COLLECT IT?

Pharma Rex may collect, use, and disclose the following types of Personal Information:

Categories of Personal Information we may collect, use, or disclose Purposes for collection, use, and disclosure Applicable Individuals Categories of recipients to whom Personal Information may be disclosed
Identifiers, including name, email address, mailing address, online identifier, IP address, phone number, or other similar identifiers. Provide you with our Services, educational information, promotions and reward programs, customer service and support, process transactions, communicate with you, conduct research, analytics, and data analysis, deliver relevant advertisements, and comply with the law. Prospective consumers, consumers, website visitors, and healthcare providers. Analysis firms, advertisers, payment processing companies, customer service and support providers, email, IT services, and SMS vendors, web hosting and development companies, and fulfillment companies, professional consulting firms, auditors, accountants, and legal services firms.
Customer records, (including Personal Information described in Cal. Civ. Code § 1798.80(e)), such as name, address, phone number, credit or debit card number, other financial information, and medical information. Provide you with our Services, educational information, promotions and reward programs, customer service and support, process transactions, communicate with you, conduct research, analytics and data analysis, and comply with the law. Prospective consumers, consumers, website visitors, and healthcare providers. Analysis firms, advertisers, payment processing companies, customer service and support providers, email, IT services, and SMS vendors, web hosting and development companies, and fulfillment companies, professional consulting firms, auditors, accountants, and legal services firms.
Characteristics of protected classifications, including age and date of birth, gender, ethnicity, marital status, sexual orientation, and medical condition or diagnosis. Provide you with our Services, educational information, promotions and reward programs, customer service and support, process transactions, communicate with you, conduct research, analytics and data analysis, and comply with the law. Prospective consumers, consumers, and participants in certain Pharma Rex programs. Analysis firms, email, IT services and SMS vendors, professional consulting firms, auditors, accountants, and legal services firms.
Commercial Information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Provide you with our Services, educational information, promotions and reward programs, customer service and support, process transactions, communicate with you, conduct research, analytics and data analysis, and comply with the law. Prospective consumers, consumers, and participants in certain Pharma Rex programs. Analysis firms, advertisers, payment processing companies, customer service and support providers, professional consulting firms, auditors, accountants, and legal services firms.
Internet or other electronic network activity information, including IP address, browsing history, search history, and information on your interaction with Pharma Rex Services and advertisements. Provide you with our Services, conduct research, deliver relevant advertisements, and to prevent fraud. Website and mobile app visitors. Analysis firms, advertisers, email, IT services and SMS vendors, web hosting and development companies, and fulfillment companies, professional consulting firms, auditors, accountants, and legal services firms.
Geolocation data, including location information based on your use of our websites or mobile apps if you choose to provide it. Provide you with our Services, conduct research, deliver relevant advertisements, and to prevent fraud. Website and mobile app visitors. Analysis firms, advertisers, email, IT services and SMS vendors, web hosting and development companies, and fulfillment companies, professional consulting firms, auditors, accountants, and legal services firms.
Audio, electronic, visual, thermal, olfactory, or similar information, including audio recordings of customer care calls. Provide you with our Services, educational information, promotions and reward programs, customer service and support, process transactions, communicate with you, conduct research, analytics and data analysis, and comply with the law. Prospective consumers, consumers, participants in certain Pharma Rex programs, healthcare providers. Customer service and support providers, professional consulting firms, auditors, accountants, and legal services firms.
Professional or employment-related information, such as your educational and professional history, institutional and government affiliations, information included on a resume or curriculum vitae, education and work history (such as work experience, education and languages spoken). Provide you with support, process transactions, communicate with you, conduct research, analytics and data analysis, and comply with the law. Healthcare providers, current and former employees and job applicants. Customer service and support providers, fulfillment companies, professional consulting firms, auditors, accountants, and legal services firms.
Inferences, used to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Provide you with our Services, educational information, promotions and reward programs, customer service and support, process transactions, communicate with you, conduct research, analytics and data analysis, and comply with the law Prospective consumers, consumers, participants in certain Pharma Rex programs, health care providers, website and mobile app visitors. Professional consulting firms, auditors, accountants, and legal services firms.
Personal Information collected and analyzed concerning a consumer’s health. To provide you with our Services, process your transactions, provide you with educational information and customer support, provide promotions and reward programs, conduct research and to comply with the law. Prospective consumers, consumers, and participants in certain Pharma Rex programs. Customer service and support providers, professional consulting firms, auditors, accountants, and legal services firms.
Personal Information that reveals a consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership. To provide you with our Services, process your transactions, provide you with educational information and customer support, provide promotions and reward programs, conduct research and to comply with the law. Prospective consumers, consumers, and participants in certain Pharma Rex programs. Professional consulting firms, auditors, accountants, and legal services firms.
Personal Information that reveals a consumer’s genetic data. To provide you with our Services, process your transactions, provide you with educational information and customer support, provide promotions and reward programs, conduct research and to comply with the law. Prospective consumers, consumers, and participants in certain Pharma Rex programs. Professional consulting firms, auditors, accountants, and legal services firms.
Your interactions with Pharma Rex, including contents of communications with us and contacts through social media channels, your participation in Pharma Rex-hosted events, information about the Pharma Rex programs, products and activities with which you have engaged, and details about your prescribing of our products and the agreements you have executed with us. To provide you with our Services, process your transactions, provide you with educational information and customer support, provide promotions and reward programs, conduct research and to comply with the law. Prospective consumers, consumers, website visitors, healthcare providers. Customer service and support providers, email, IT services and SMS vendors, professional consulting firms, auditors, accountants, and legal services firms.

 

In addition, some of our applications and mobile-optimized sites may have location-based features. To deliver these features, we may collect and use location data provided by your mobile device. For example, we may offer shopping features that allow you to get information about local merchants. When you use such applications, you are asked to consent to the collection and use of your mobile device location data for purposes of delivering these location-based features.

We may use any of the categories of Personal Information listed above for our internal business purposes, such as data analysis, audits, developing new products, enhancing our websites and apps, improving our Services, identifying usage trends, and determining the effectiveness of our promotional campaigns. We may also use inferences drawn from Personal Information to create a profile reflecting your preferences.

At your direction, we may disclose your Personal Information to partners or other organizations with which we jointly develop and/or promote our Services.

We may aggregate, anonymize, and/or de-identify data we collect about customers and site visitors and use it for any purpose, including product and service development and improvement activities. We may also combine information we gather about you on our Pharma Rex websites and Services with our offline records, as well as records provided by third parties. We use this consolidated information to help us better design Pharma Rex websites, products, and services to communicate information to you, to enhance our marketing and research activities, to serve you more relevant advertising, and for other purposes, as disclosed to you from time to time.

Where required by applicable law, Pharma Rex will only collect your Sensitive Personal Information with your consent. Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any Sensitive Personal Information on or through the website, in webforms, or otherwise to us.

WHAT PERSONAL INFORMATION DOES WE SELL, SHARE, OR USE FOR TARGETED ADVERTISING?

Pharma Rex does not sell your Personal Information for money, but some of the ways in which we may share your Personal Information with certain third parties that provide services to us, such as analytics and targeted advertising, may be considered a “sale” under California, Colorado, and Connecticut law, and may be considered a “share” under California law, as those terms are defined under those laws. We do not have actual knowledge that we sell or share the Personal Information of consumers under 16 years of age.

Pharma Rex may “sell” or “share” with third parties for cross-context behavioral advertising or targeted advertising the following categories of Personal Information:

  • Identifiers
  • Internet or other electronic network activity information
  • Geolocation data

We “sell” or “share” this Personal Information to third parties for advertising purposes. The third parties to which this Personal Information is “sold” or “shared” are advertisers and analytics vendors.

We may allow certain companies to place tracking technologies, such as cookies or tracking pixels on our websites. Those companies receive information about your interaction with our websites that is associated with your browser or device and may use that data for targeted advertising (i.e., to serve you relevant ads on our websites or others).  For more information, please see Pharma Rex’s Cookie Policy.

Pharma Rex may also disclose aggregated, anonymized, or de-identified data that is not personally identifiable to third parties.

 

Retention

We will keep your Personal Information in our records for as long as necessary for the purposes described in this Privacy Policy or otherwise authorized by law. This includes providing you with a Service you have requested from us or to comply with applicable legal requirements. It also includes keeping your Personal Information for so long as there is any possibility that you or we may wish to bring a legal claim, or where we are required to keep your Personal Information for legal or regulatory reasons. We may also retain your Personal Information where such retention is necessary in order to protect your vital interests or the vital interests of another natural person. Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires.

If you wish to receive further information regarding our record retention procedures, please contact us using the contact details provided under the “How Can I Contact Pharma Rex?”.

HOW DOES PHARMA REX KEEP PERSONAL INFORMATION SECURE?

It is Pharma Rex’s practice to take steps to secure our Services. However, the confidentiality of information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting Personal Information over the Internet, especially Personal Information related to your health. Pharma Rex cannot guarantee that unauthorized third parties will not gain access to your Personal Information; therefore, when submitting Personal Information to Pharma Rex websites or apps, you must weigh both the benefits and the risks.  Pharma Rex websites or apps may link to third-party websites that are not controlled by Pharma Rex or subject to an Pharma Rex privacy policy. You should check the privacy policies of such third-party websites before submitting Personal Information.

 

Children’s Information

Pharma Rex does not knowingly collect or use any Personal Information from children (we define “children” as minors younger than 13). We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with Personal Information, please contact us using one of the methods specified under the “How Can I Contact Abbott” section below and we will work with you to address this issue.

 

Third-Party Sites 

We may provide links to websites and other third-party content that is not owned or operated by Pharma Rex. The websites and third-party content to which we link may have separate privacy notices or policies. Pharma Rex is not responsible for the privacy practices of any entity that it does not own or control.

If you provide any Personal Information through a third-party site, your interaction and your Personal Information will be collected by, and controlled by the privacy policy of, that third party.  We recommend that you familiarize yourself with the privacy policies and practices of any such third parties, which are not governed by this Privacy Policy.

 

Here are some of the types of information collected when visiting Pharma Rex Websites:

  • Social media plugins and data. In addition, our websites and apps may use social media plugins (e.g., the Facebook “Like” button, ‘”Share to Twitter”‘ button) to enable you to easily share information with others. When you visit any of our online Services, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our websites. If you are logged into the social media website (e.g., Facebook, Twitter, Google+) while browsing on our website, the social plugins allow that social media website to receive information that you have visited our website. The social plugins also allow the social media website to share information about your activities on Pharma Rex websites with other users of their social media services. Pharma Rex does not control any of the content from the social plugins. For more information about social plugins from other social media websites you should refer to those sites’ privacy and data sharing statements.
  • Linked accounts. If you choose to link your social media or Google account to Pharma Rex, this allows us to obtain information from those accounts (such as your friends or contacts). The information we obtain from these services often depends on your settings or the applicable provider’s privacy policies, so please check these policies before granting us access. You agree that we are not responsible for any acts or omissions by these social media service providers. If you give us permission to access this information, we will use it for the purposes described in this Privacy Policy.
  • Device information. We may also collect information about the device you are using to access our Services, including what type of device it is, what operating system you are using, device settings, unique device identifiers and crash data. To learn more about what information your device may make available to us, please also check the policies of your device manufacturer or software provider.

 

Interest Based Advertising. Pharma Rex hopes to deliver to you advertising for products and Services you need or want. Pharma Rex, its service providers, and partners, use common tracking tools, such as cookies, pixels, web beacons, and similar technologies, to automatically collect information about users for purposes of enhancing their online experience and delivering more meaningful advertisements.  Like many companies, Pharma Rex may also utilize third-party advertising vendors and other partners to collect this information. Certain laws define this as “cross-context behavioral advertising”.

Like most companies, we place advertisements where we think they will be most relevant to customers. One way we do so is by allowing network advertising companies with whom we work to place their own Tools when an individual visits Pharma Rex websites and apps. This enables the network advertising company to recognize individuals who have previously visited Pharma Rex websites and apps and to serve you ads based on your web browsing activity, purchases, interests and/or other information—a practice commonly referred to as interest-based advertising (“IBA”) or online behavioral advertising (“OBA”).

These advertising companies may also use these types of technologies to recognize you across the devices you use, such as a mobile phone or a laptop, and serve you ads on websites you visit and applications you use.

 

Retargeting.  One way in which we deliver more meaningful advertisements is through a common form of online advertising known as “retargeting” or “remarketing.” Retargeting works by serving ads on one site based on an individual’s online activities on a different, unrelated site. For example, if you look at Similac® products on a Pharma Rex website, you may later see an advertisement for Similac® products when you visit third-party sites. To do this, Pharma Rex, or its advertising service providers may use a device ID, cookie, pixel, web beacon or similar technology placed by Pharma Rex or our third-party vendor when you visit Pharma Rex websites or apps or third-party websites or apps. The placing of these cookies or other technologies on your device may enable you to be identified across multiple websites. You should consult the privacy policies of our service provider and other websites that you visit to understand how they collect and use your data.